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 If you need help with ...Contact 

Online Course Assistance

If you need assistance with Implementing the following in your online course please utilize the request form below to reach out to a member of the Educational Design and Technology team for assistance:

  • Blackboard Collaborate Ultra
  • Microsoft Teams
  • Audio Recording/Presentation Support
  • Canvas Support (Course Settings, Files, Face to Face Conversion)

Faculty Service Request Form: https://usf.az1.qualtrics.com/jfe/form/SV_8IjD3SQbmznYoXr


For Assistance in the following items please contact USF IT (right column information)

  • Microsoft Teams
  • Computer Lab
  • Listservs
  • Classrooms AV
  • Configuring your computer to connect wireless at the College of Nursing


USF IT


HOURS:  Mon-Fri 9am-5pm

PHONE:  813-974-4357


Classroom AV Support:

  • Mon-Fri, 9am-5pm

  • Phone: 813-974-4357


EMAIL: help@usf.edu

Chat: ITChat.usf.edu

LOCATION:  Help Desk at the WELL Lobby

WEBSITE:  http://usf.edu/it

USF Microsoft Teams support page  Click Here

  • Download MS Teams Click Here
  • Welcome to Teams Tutorial Click Here
  • How to Schedule a Meeting with Microsoft Teams Click Here
  • How to Record Your Microsoft Teams Meetings Click Here
  • How to use Break Out Rooms Click Here
  • How to Make a MS Teams Test Call Click Here
  • How to Insert a Teams Meeting into a Canvas Course Click Here
  • Canvas Teams Integration and sync Click Here
  • Accessing Teams Recordings in OneDrive Handout

  • Accessing Teams Recordings in SharePoint Handout

  • Managing Access and Sharing Teams Recordings in SharePoint Handout
  • Activating Microsoft Teams in Canvas Handout

  • Downloading Teams Recordings from Microsoft Stream Handout

  • Setting up Teams Meeting Handout
  • Teaching Using Teams Handout | Video
  • Following up Synchronous Teams Class Handout
  • Recording Faculty Orientation Videos in Teams Handout
  • Other Microsoft Teams Video Tutorials Video


Phone: 813-974-4357

Email: help@usf.edu

Canvas Portal Support (click Here)


 Accounts & Access
  • Apply for your USF NetID in order to access Canvas. click here
  • For Information on obtaining your USF ID card, click here


Get Your Accounts and IDs

 Canvas assistance, including:
  • Exams
  • Uploading assignments
  • Formatting documents
  • Viewing presentations
  • Canvas Password issues

USF Academic Computing


HOURS:  Mon-Fri 9am-5pm

PHONE:  813-974-1222

EMAIL:  help@usf.edu

WEBSITE:  http://usf.edu/it

 Library Assistance

Shimberg Health Sciences Library


PHONE:  813-974-2243

WEBSITE:  http://library.hsc.usf.edu/

Guides & Resources
Support Home
Guides for Students
Canvas Tutorials
Guides for Faculty
Canvas Tutorials


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