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JIRA is USF's system for reporting IT-related incidents and service requests.  A JIRA account is required for submitting tickets to our Help Desk.  

The purpose of this document is to detail the steps for creating an account in JIRA.  



  1. Open an internet browser and visit the USF Health Information Systems Website

  2. Click on the Submit a Support Request under "How can we help?" See Figure 1.

    Figure 1:  USF Health Information Systems Webpage/Submit a Support Request

  3. Click on the hyperlink labeled Sign up for an accountSee Figure 2.

    Figure 2:  Login Screen/Sign Up for an Account

  4. Key in your USF Health Email address, password, and full name. 

    Although you can use your own USF Health account username and password, it will not be synced to it. The username and password that you create for JIRA Service Desk will not expire.

  5. Click Sign Up.  See Figure 3.  The next page will be the Service Desk.



          Figure 3:  Click the Sign Up button.



After you click the Sign Up button, you will be launched into JIRA Service desk.

An email will be sent to your registered email address once the account is created. See Figure 4.

Figure 4: Account Creation Notification Email